• Consulting, Project,  System Integration, Support...

    We tailor our services to customer needs to achieve stellar results.

CONSULTING 

We can help with Financial Planning and Business Value Assessments, Capabilities Analysis, Gap Analysis, development of a Strategic Roadmap and product selection.  Our experienced Consultants assist aligning IT Programs of Work to Business Goals, build Reference Architectures and provide Subject Matter Expertise on security, identity and access management, risk, governance, compliance,  and more.

PROJECT 

We assist with planning and execution of projects, help to define success criteria and validation events for each required initiative. 


We help aligning project deliverables to specific business goals and KPIs. With years of experience in delivering project services for customers in different market segments. 
We tailor our services to customer needs to achieve stellar results.

SYSTEM INTEGRATION 

With We assist with planning and execution of projects, help to define success criteria and validation events for each required initiative. 


Our team has extensive and broad experience in IT allowing us to excel in bringing together complex solution components together and in achieving real value for our customers.

We offer assistance with business process analysis, solution design, solution development, configuration, testing, training and support services. 

SUPPORT 

Business relies on IT and expects that systems and applications are available 24 x 7 and performing at full potential. 

We provide SLA based technical support that suits your needs. 


Our friendly Support Staff can share their technical expertise and knowledge on-demand, or pro-actively manage complex, multi-vendor environments. Customers prefer to deal with Identity Solutions, as a single, consolidated vendor support and warranty provider as well as guardian for custom developed solution components and integrations.

Custom Support

We can help with variety of issues, including a product 'how to', application configurations,  upgrades and  customisations - typically not available under standard vendor support.

“Niche” skills

With “niche” skill and cross platform experience we can assist with broad problem investigations and triage, performance issues, security incidents, etc. spanning multiple systems and integrations.

Simple

Clients can source warranty and support from Identity Solutions. This will combine all support and maintenance programs from different IT vendors under a single  point of contact - Identity Solutions.

Local

We use the best local resources to remove all technical speed bumps. These engineers are often involved in your solution design and deployment and familiar with your business and admin teams.

BRONZE

Support Hours

8am - 6pm
Business Days

Severity 1 Response

4 Hours

Service Access

Web/Email

On-Site Response

Next Business Day

SILVER

Support Hours

8am - 8pm
Business Days

Severity 1 Response

2 Hours

Service Access

Web/Email

On-Site Response

Next Business Day

GOLD

Support Hours

8am - 8pm
7 Days a week

Severity 1 Response

1 Hours

Service Access

Web/Email/Phone

On-Site Response

Next Day

PLATINUM

Support Hours

24/7
365 Days

Severity 1 Response

1 Hours

Service Access

Web/Email/Phone

On-Site Response

Same Day

24/7      AT YOUR SERVICE

https://helpdesk.identity-solutions.com.au

helpdesk@identity-solutions.com.au

AU: 1300 557 731 

NZ: 0800 115 039