Support Coverage and Service Levels

At Identity Solutions we offer different Hardware, Software and Custom Support Programs using different Levels of Service.

Customers may choose the support coverage that best suits their business needs:

Service / Feature Bronze Silver Assist Gold Platinum
Support Hours 8am - 6pm
Business Days
8am - 8pm
Business Days
8am - 8pm
7 days a week
24 x 7
Severity 1 Response 4 Hour 2 Hour 1 Hour 1 hour
Service Access Web
Email
Web
Email
Web
Email
Phone
Web
Email
Phone
Critical Persistent Incident
On-Site Response
Next Business Day Next Day Same Day Same Day

Our Partners

 
 
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Customer Support

PortalCall:

AU: 1300 557 731
NZ: 0800 894 183

Where We Operate

1

MELBOURNE HEAD OFFICE

Tel: +61 (3) 8420 3420, Fax: +61 (3) 8420 3440
2

SYDNEY OFFICE

Tel: +61 (2) 9007 2440, Fax: +61 (3) 8420 3440
3

AUCKLAND OFFICE

Tel: +64 (9) 929 4582, Fax: +64 (9) 929 4583