Service Management


Our solutions are based on the powerful, proven, complete and capable IT Service Management solutions available today.

Used by the most demanding IT organisations in the world, and built to extend and scale - we offer the full span of ITSM processes, that are aligned with ITIL-compliant best practices from day one.

Identity Solutions' service management solutions make it easier to request, change, and support IT and business services and are available:

  • On Premise
  • On Demand
  • SaaS
  • from Mobile Device

Offerings are tailored for small, medium or large organisations and are:

  • Easy to use, integrated
  • Modern, with the latest in mobility and social collaboration
  • Scalable in performance and backed by the world's most massive enterprise clouds (Centered on a super-scalable and robust CMDB)
  • Intelligent and affordable, include real best practices right out of the box, as well as smart code-free customisation and hands-free provisioning for virtual and physical environments
  • Priced to fit your budget
We will continue to embrace the very latest technology to extend the value of our service management solution for our customers through integrations with other related solutions like Service Request Management or other specialised solutions like:
  • Remote Support
  • Password Management
  • User On-boarding/Off-boarding
  • Access Request etc.

Customer Support


AU: 1300 557 731
NZ: 0800 894 183

Where We Operate



Tel: +61 (3) 8420 3420, Fax: +61 (3) 8420 3440


Tel: +61 (2) 9007 2440, Fax: +61 (3) 8420 3440


Tel: +64 (9) 929 4582, Fax: +64 (9) 929 4583