Privacy Principles

Identity Solutions respects the privacy of our partners, clients and their customers. Any and all information collected through our system is treated with the utmost care.

 

Identity Solutions asks customers to supply various personal data when placing an order, such as name and address, credit-card information, and E-mail address. We use this data only for the purpose of filling an order, or communicating with the customer or supplier about the status of an order.

We will release personally identifiable information to third parties and organizations when we believe it is appropriate for us to do so in order to comply with the law or to protect against fraud. We will also release such information to cooperate with law enforcement or other governmental investigations (without necessarily requiring the requesting law enforcement or government agency to formally serve us with a subpoena), comply with all valid court orders or subpoenas, protect the legal rights of us and our users.

Except for the circumstances set in the previous paragraph, we will not knowingly distribute customer information to be used in mailing lists, surveys, or any other purpose other than what is required to perform our services.

Collection and use of information 

When ordering from any of our site, Identity Solutions must collect the purchaser's name, email address, mailing address, phone number, credit card number, and expiration date. This allows us to process and fulfil orders and provide notification of the order status.

Protecting Technologies

Some Identity Solutions' products or services can be purchased on-line. Customers who buy through the on-line system are shopping on a secure server, which encrypts all of the customer's personal information including name, address and credit card number. Encryption ensures that no one can access or use personal information in an unauthorized manner.

Identity Solutions is protecting clients' and customers' information utilising the following technologies:

Firewall 

Firewalls allow the use of authenticated access and can prevent certain types of traffic from entering the private network. Customising the firewall according to the network topology is essential to having a useful firewall protection mechanism.

SSL (Secure Socket Layers) 

Because we accept sensitive information from end-users such as passwords and credit card numbers, Identity Solutions' site uses SSL. This logic encrypts the data being sent to the server from the browser using high-level encryption technology. Once the data is received from customers on the Identity Solutions Network, it may be required that the data be maintained for a certain period of time inside our private network. Encrypting the data means it cannot be viewed in plain text.

Cookies 

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Identity Solutions' may use cookies only to identify the customer, not to identify any specific customer traits. These cookies do not store sensitive data. This enables a more pleasant experience with Identity Solutions' web site every time you visit us.

Customer Support

PortalCall:

AU: 1300 557 731
NZ: 0800 894 183

Where We Operate

1

MELBOURNE HEAD OFFICE

Tel: +61 (3) 8420 3420, Fax: +61 (3) 8420 3440
2

SYDNEY OFFICE

Tel: +61 (2) 9007 2440, Fax: +61 (3) 8420 3440
3

AUCKLAND OFFICE

Tel: +64 (9) 929 4582, Fax: +64 (9) 929 4583