RemedyForce Service Desk

by Alex Chenko

RemedyForce Service Desk is affordable, easy to setup and use, and designed for your company - no matter the size. It's everything you need in an IT help desk, without the hassle of hardware or software but with bells and whistles!

Remedyforce was developed by BMC Software and salesforce.com to revolutionise the approach to IT service management. Customers get ITIL functionality out of the box and peace of mind because it’s built on the rock solid Force.com platform.

With IT service management best practices built right in, BMC Remedyforce is a smart step up for organisations who need a service desk solution.

Remedyforce
  • Cuts wait times from 5 minutes to 45 seconds
  • Improves first-call resolution by 25%
  • Boosts agent productivity right out of the box
  • Get started quicker with easy help desk setup "wizards"
  • Track your inventory and assets
  • Collaborate through Chatter
  • Use Remedyforce service desk on your mobile device
Launch your IT Help Desk in just one week
  • Incident & Problem management
  • Change management
  • Service Level Agreements
  • Configuration and Inventory management
  • ITIL-based best practices
  • Mobile access
  • Chatter
Help Desk Agent: $79 p/user/month*
Self-service Portal: FREE
  • 250 free self-service users per help desk agent license
  • Extensive knowledge base
  • Mobile and web access for users
Innovation and the power of the platform

Leveraging over twenty years of leading the IT Service Management market, BMC Software built Remedyforce SaaS help desk from the ground up on the world’s most widely deployed and trusted cloud platform – Force.com from Salesforce.com, creating an easy-to-use, easy-to-manage comprehensive solution. The inclusion of social and collaboration tools allows customers to reach and empower users wherever they are, and Remedyforce provides best practices out of the box to make IT organizations more efficient and productive.

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