RemedyForce Service Desk

20 Jan 2015 10:47 AM By Alex Chenko

BMC RemedyForce Service Desk is an affordable, easy to setup and use solution. It is designed for organisations - no matter the size. It has everything a modern business may need in an IT help desk. It has bells and whistles without the hassle of having and maintaining hardware or software. 

BMC Remedyforce was developed by BMC Software and salesforce.com to revolutionise the approach to IT service management. Customers get ITIL functionality out of the box and peace of mind because the solution is built on the rock solid Force.com platform.

With IT service management best practices moulded in, BMC Remedyforce is a smart move for organisations who are looking for a new ITIL compliant service desk solution.

Remedyforce

  • Cuts wait times from 5 minutes to 45 seconds
  • Improves first-call resolution by 25%
  • Boosts agent productivity right out of the box
  • Get started quicker with easy help desk setup "wizards"
  • Track your inventory and assets
  • Collaborate through Chatter
  • Use Remedyforce service desk on your mobile device

Launch your IT Help Desk in just one week

  • Incident & Problem management
  • Change management
  • Service Level Agreements
  • Configuration and Inventory management
  • ITIL-based best practices
  • Mobile access
  • Chatter

Innovation and the power of the platform

Leveraging over twenty years of leading the IT Service Management market, BMC Software built Remedyforce SaaS help desk from the ground up on the world’s most widely deployed and trusted cloud platform – Force.com from Salesforce.com, creating an easy-to-use, easy-to-manage comprehensive solution. The inclusion of social and collaboration tools allows customers to reach and empower users wherever they are, and Remedyforce provides best practices out of the box to make IT organisations more efficient and productive.