Identity Solutions Australia Pty Ltd

Identity Solutions’  Support offering incorporates the following service components:

Centralised Software Support and Maintenance Services

This service component is designed to

• Simplify management, reduce costs and boost the performance of various support and maintenance programs, through a single Identity Solutions service desk.

Technical Support Services

This service component is designed to supplement your internal technical team to help:

• Overcome the challenge of “resource motivation” required for performing tasks of a repeated nature (for example, examining logs and exceptions, routine application checks, application upgrades, etc)
• Overcome the challenge of finding resources with specialised “niche” skills (on-demand help with application configuration and use).

Account Management and Reporting Services

This service component is included at no cost, to facilitate efficient communication and comprehensive integrated account management services, through a single focal point.