Identity Solutions Australia Pty Ltd - Superior Remote Support

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Superior Remote Support

Support remote desktops, servers, network devices, smartphones and systems outside the network – all from one screen! Support your Windows, Linux distributions, Mac, i-Pads, Windows Mobile, BlackBerry and Android.

The Bomgar™

Identity Solutions’ remote support solution is based on BOMGAR technology.

Bomgar simplifies support by letting technicians control remote computers, servers, smartphones and network devices over the internet or network. With Bomgar, a support rep can see what customers see or control their computers for support. Seeing the screen helps you decrease on-site visits, eliminate phone support, and respond effectively to peaks in demand. Resolve more incidents in first tier on the first call with Bomgar.

You can combine attention of multiple technicians and involve multiple groups in the organisation, representatives from more than one branch office, or even a vendor in order to resolve a problem.

Bomgar offers the broadest platform support of any remote support solution. Bomgar supports unattended systems, as well as those with an end user present, and BOMGAR include all supported platforms in the core product. This lets you resolve issues spanning multiple systems without creating multiple audit trails. Supporting everything with one solution speeds incident handling time and rep productivity.

Configure your appliance to enable only one session per rep or allow reps to handle multiple sessions simultaneously and resolve more with less. Save even more by integrating with your service desk application to resolve requests in 1st Tier.

This e-mail address is being protected from spam bots, you need JavaScript enabled to view it to learn more and to discuss how this superior remote support solution can help you to save $$$, deliver consistent, quality IT support from anywhere and virtually, for any device.

We offer you a chance to try the full functionality of the Bomgar solution in your own environment with your team. You can create multiple user accounts and support teams, set security policies, test Bomgar's integrations with your internal directories, access the API, support unattended systems and much more. Request your FULL TRIAL today!