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What defines service excellence?

To find out answers to your most challenging IT Service Management questions visit us at the annual itSMF Australia Conference (27 - 29 August 2008, Canberra, Australia).

The Information Technology Service Management Forum Australia (itSMFA) provides a forum for IT professionals and practitioners at all levels to network and learn from one another.

Identity Solutions' IT Service Management Offering

Identity Solutions’ IT Service Management offering based on BMC ITSM Express (ITSMe). The solution provides out-of-the-box functionality and integration between the Service Desk, Performance and Availability Management and Configuration Management.

The solution enables you to do incident, problem, change, configuration, and service level management as well as to address and optimise business service availability. Solution capabilities fully support ITIL, the most widely deployed IT best practice framework for IT service management.

With this comprehensive, ITIL-compatible solution, you can automate core service management processes, increase business service availability and lower the total cost of ownership of IT.