| ITIL and BSM |
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How do you meet increasing business demands while cutting IT costs? One of the most effective approaches is to follow best practice frameworks, such as BSM and ITIL. BSMBusiness Service Management (BSM) is an approach for managing IT where goals of IT are the same as those of the business. It is an ongoing practice of governing, monitoring and reporting on IT and the business service it impacts. It is about prioritising IT resources and activities according to impact on business services. These activities include infrastructure resource mapping, end-to-end management, business process mapping, and dynamically linking services to infrastructure. ITILITIL is a set of guidelines for managing information technology infrastructure, development and operations and is the most widely accepted approach to IT service management in the world. ITIL is a cohesive best practice framework, drawn from the public and private sectors internationally. It describes the organisation of IT resources to deliver business value, and documents processes, functions and roles in IT Service Management (ITSM). Benefits of BSM and ITILBSM and ITIL allows IT to support business growth and flexibility, respond to business decisions quickly, achieve more with less, and provide superior service quality by finding and fixing IT problems before they affect users. Contact us if you are interested to learn more about BSM and ITIL and if your company is considering to adopt and implement proven best practices in IT Service Management for IT-Business Integration. |
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