Identity Solutions Australia Pty Ltd

Experience faster time-to-market, improve performance of your business, increase service levels, lower operational risks and investments.

Experience the power of our TurnKey IT service management solution

The constantly changing world of business demands flexible, reliable and economic solutions. Utilising a wide range of technology components from industry leaders we have designed an affordable, diverse and innovative TurnKey Solution for superior IT Service Management.

The solution include virtualised high performnace server with pre-configured Service Desk, CMDB, Knowledge Base, Performance & Availability Management and Configuration Management components. 

The solution enables you to do incident, problem, change, configuration, and service level management as well as to address and optimise business service availability.

Solution capabilities fully support ITIL, the most widely deployed IT best practice framework for IT service management.

With this comprehensive, ITIL-compatible solution, you can automate core service management processes and increase business service availability.

The unleashed power of our integrated solution will help you experience faster time-to-market, improve performance of your business, increase service levels, lower operational risks & investments and dramatically improve the economics of IT.

TurnKey Solution Features

• Compact, high performance computing node
• Virtualised environment and optimised configuration for applications, database and web services
• Pre-configured IT Service Management Solution to support ITIL best practices, including:
  • Configuration Management Database (CMDB)
  • Service Desk
  • Incident and Problem Management
  • Change Management
  • Knowledge Management
  • Service Level Management
  • Asset Discovery
  • Asset Management
  • Configuration Management
  • Performance and Availability Management

• On-site Solution Integration Services
• 3 Year Warranty and Support and Maintenance 

Optional Features

• High availability and Disaster Recovery Capability;

Key Benefits

• All inclusive transparent 3 year total costs of deployment 
• Simplified systems management
• Superior IT Service Management
• Improved productivity
• Increased flexibility and reliability
• Improved disaster-recovery capabilities
• Energy and cooling savings