Home arrow Support arrow What is included in the Standard Support Program?
What is included in the Standard Support Program?
  • Access to expert staff via Web, e-mail and phone
  • Unlimited access to the online, self-service knowledgebase
  • Prioritized routing for issues
  • Access to the latest software Hot Fixes, upgrades and major releases
  • Committed Service Level Agreements (SLAs)
  • Back end corresponding support by vendor(s)
  • On-site Support (hardware based contracts only)
 
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