Home arrow Support arrow Technical Support
Technical Support

This type of support includes technical services support by skilled and experienced Identity Solutions staff. It incorporates on-site support with guaranteed response times. This support program has the following support level options:

Service / FeatureBronzeSilverGold
Support Hours8am-8pm Bus Days5 x 1224 x 7
EscalationNormalNormalFast Path
Response Time Severity 12 Hour1 Hour30 Minutes
Response Time Regular4 Hour2 Hour1 Hour
Direct Response8 Hour4 Hour2 Hour
Service AccessWeb / Email / Ph (Sev1)Web / Email / PhWeb / Email / Ph
On-Site (Hardware)Within 3bus. daysNext daySame day
 
< Prev   Next >
[ Back ]

Need Help?

Not sure what support type is right for you? 

Check our FAQ section or contact Identity Solutions to discuss support options available.  This e-mail address is being protected from spam bots, you need JavaScript enabled to view it