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Identity Solutions' Support

Support programs are a critical part of your technology decision, because it is not just about technology. It's about how you use and maintain technology that supports your business.

Our support offerings combine support and maintenance programs from various vendors. Support via Identity Solutions is streamlined to make it a one stop shop for you.

Various Support Options and Support and Maintenance Programs provide you with access to critical resources for all your support needs, including access to the most current releases and versions of your product including any fixes, patches or workarounds. (We have full back-end comprehensive service and support contracts with number of hardware and software vendors).

As local experts we understand your specific needs and can provide if needed additional on-site support to quickly and easily answer your questions, help with an incident resolution, and address your upgrade or tuning needs. You will benefit from reduced support times and costs, increased flexibility, and personalized quality, normally not available as standard vendor support. Protect your investment in hardware or software - subscribe to support now!

  • Report an Incident

    We allow you to contact us in a way that is best for you, so you can get answers to your questions fast. You have access to an extensive set of web-based self-service support tools and a set of highly-experienced Customer Support Technicians through telephone and e-mail.



Can I get advice on how to best set up products?
Support FAQ

Normally, this service will be contracted separately. However, support hours that are included in the Technical or Premium Support Programs can also be used for consultancy service.

 
Can I get software development assistance?
Support FAQ

Normally, this service will be contracted separately. However, support hours that are included in the Technical or Premium Support Programs can also be used for software development service.

 
Can I get on-site support?
Support FAQ

On-site support is an optional service which is included into Technical or Premium Support Programs.

 
Can I engage you to operate the product on my behalf?
Support FAQ

Normally, this service will be contracted separately.

 
Can I transfer my Support to Identity Solutions?
Support FAQ

Yes, the transition of the Support Programs to Identity Solutions bears no cost implication to an end user. You can register for Identity Solutions’ Support Programs or transfer your existing Support at any time by completing the Support Registration Form.

 
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Not sure what support type is right for you? 

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