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Support programs are a critical part of your technology decision, because it is not just about technology. It's about how you use and maintain technology that supports your business.

Our support offerings combine support and maintenance programs from various vendors. Support via Identity Solutions is streamlined to make it a one stop shop for you.

Various Support Options and Support and Maintenance Programs provide you with access to critical resources for all your support needs, including access to the most current releases and versions of your product including any fixes, patches or workarounds. (We have full back-end comprehensive service and support contracts with number of hardware and software vendors).

As local experts we understand your specific needs and can provide if needed additional on-site support to quickly and easily answer your questions, help with an incident resolution, and address your upgrade or tuning needs. You will benefit from reduced support times and costs, increased flexibility, and personalized quality, normally not available as standard vendor support. Protect your investment in hardware or software - subscribe to support now!

  • Report an Incident

    We allow you to contact us in a way that is best for you, so you can get answers to your questions fast. You have access to an extensive set of web-based self-service support tools and a set of highly-experienced Customer Support Technicians through telephone and e-mail.

  • Support

    Support programs are a critical part of your technology decision, because it is not just about technology. It is about how you use and maintain technology that supports your business. Identity Solutions’ Support offering is designed to protect your investment in IT products and applications.

    Under Identity Solutions' Support, we combine support and maintenance programs from a variety of vendors that you subscribe to as a result of purchasing and/or operating your IT products and applications.

    Identity Solutions' Support also enhances the standard vendor support programs by providing additional services related to your products and applications and by providing technical expertise when you need it.

    As local experts and an experienced solution integrator, we understand your specific needs and can quickly and easily answer any technical questions, help with incident resolution, and address upgrade or tuning requirements.


    Our clients benefit from having a single support centre to contact, reduced incident resolution times, reduced support costs, increased flexibility, and personalised high quality assistance. As local experts we can also provide additional on-site support. These are normally not available with standard vendor support arrangements.

    Protect your investment in hardware or software - subscribe for our Support now!

  • Support Programs and Options

    At Identity Solutions we offer different Hardware, Software and Custom Support Programs with different Levels of Service. Customers may choose the availability and response times that best suit their needs.
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Need Help?

Not sure what support type is right for you? 

Check our FAQ section or contact Identity Solutions to discuss support options available.  This e-mail address is being protected from spam bots, you need JavaScript enabled to view it