At Identity Solutions we offer different Hardware, Software and Custom Support Programs with different Levels of Service. Customers may choose the availability and response times that best suit their needs. |
Subscribe for our Support TODAY and access industry most skilled and experienced experts with guaranteed response times and full back-to-back support from vendors. Choose the support coverage that suits your business needs using the following available support level options:
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| Support Hours | 8am-6pm
Business Days | 8am - 8pm x 7 | 24 x 7 | | Response Time Severity 1 | 4 Hour | 4 Hour | 2 Hour | | Service Access | Web
Email | Web
Email
Phone | Web
Email
Phone | | On-Site Response | 3 Business Days | Next Day | Same Day | |
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