Service Management & IT Process Optimisation
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Our Service Management and IT Process Optimisation solutions deliver more efficient, repeatable, closed-loop processes for aligning service quality and cost with business needs by connecting best practice service management process workflows to automated and integrated infrastructure management. Our comprehensive solutions are designed to reduce operational costs and risks and to support business growth and flexibility. Our Service Management and IT Process Optimisation solutions are modular, web based and aligned with industry best practices. Solutions components include: - Incident and Problem Management
- Change Management
- Asset Management
- Service Impact and Event Management
- Service Level Management
- Configuration Management (including discovery)
- Capacity Management and Provisioning
Our Service Management and IT Process Optimisation solutions are fully integrated and operate using the same platform or foundation – Configuration Management Database (CMDB). The platform utilises the Common Data Model and open standards and allows integration with external data sources to help you to get the most value out of technology investment. |
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