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ITIL V3 Service Manager Bridging Course

Course Type: Classroom Instructor-Led
Course Duration:	4 Day(s)

Course Provider: BMC Software

Price : Price on Reguest

Target Audience

IT Service Managers, ITIL® Process Owners, ITIL® Practitioners, ITIL® Implementation Consultants

Course Abstract

In this intensive 4-day, instructor led classroom course, participants learn the principles and core content of the Service Lifecycle approach to IT Service Management according to ITIL V3, along with the changes from previous versions of ITIL. Through a combination of lecture and interactive exercises, candidates are prepared for the ITIL V3 Manager Bridge exam. The exam is available as an option at the end of the course.

Important: ITIL V3 is based on the following core publications:

Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement

Course Objectives

Understand the reasons for the ITIL V3 update
Learn the concepts of Service Management as a Practice
Understand the Service Lifecycle at the core of ITIL V3
Be confident in the general concepts, definitions, key principles, and models of ITIL V3
Understand how the Service Management processes and functions contribute to the Service Lifecycle and be able to explain the objectives, scope, concepts, activities, key metrics (KPIs), roles, and challenges for all of the ITIL V3 processes
Learn how technology enables the Service Lifecycle and how other complementary guidance aligns with ITIL V3
Understand implementation considerations
Prepare for the ITIL V3 Manager Bridge examination

Prerequisites

Familiarity with event management in an enterprise environment
Familiarity with the content of the five ITIL Service Lifecycle Core publications
Manager's Certificate in IT Service Management (ITIL V1 or V2)
OR
A minimum of 12 credits from V1-V2 Practitioner (single or clustered) certifications
Note: In order for Practitioner certified individuals to achieve their V3 ITIL Expert certification, they must also complete the ITIL V3 Managing Across the Lifecycle course and successfully pass the exam.
Proof of attaining previous qualifications before registering for the course