Identity Solutions

Target Audience

This online course is designed for IT professionals, managers, and executives who want Foundation level knowledge of the IT Infrastructure Library® (ITIL®) or are interested in preparing for ITIL Version 3 Foundation Certification.

Course Abstract

This 16.5-hour course introduces learners to the Lifecycle of managing IT Services to deliver to business expectations. It offers concrete foundation knowledge of the core disciplines of ITIL V3. Exclusive course features include the scenario-based training approach, a Quick Reference Card, and a First Aid Kit.

The simulation in the course allows participants to attend a Virtual Training Conference at the majestic Royal Chao Phraya Hotel in Bangkok. In this virtual atmosphere, learners attend different conferences hosted by two ITIL Experts. These experts explain the foundations of ITIL V3. As part of the learner’s “stay” at the hotel, they will have the opportunity to assist the hotel management team with different projects and scenarios that test learner ITIL knowledge.

This course was created with the requirements of today’s learners in mind. The experience is engaging and offers hands-on practice. The scenarios provide both theoretical and practical knowledge, facilitating an effective method for reinforcement and self-assessment.

Course Objectives

• Identify the key principles and concepts of IT Service Management.
• Identify the benefits of implementing ITIL in an organization.
• Identify Service Management processes and understand how they map to the Service Lifecycle.
• Identify the basic concepts and definitions related to the Service Lifecycle.
• Identify the activities and roles involved with the Service Lifecycle.
• Identify the relationships among the components of the Service Lifecycle and understand how they map to other components.
• Identify the factors that affect the effectiveness of the Service Lifecycle.

ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office, and is used here by BMC Software, Inc. under licence from and with the permission of OGC.
IT Infrastructure Library® is a Registered Trade Mark of the Office of Government Commerce and is used here by BMC Software, Inc. under licence from and with the permission of OGC.

Required Knowledge

None  

Prerequisite Courses

None