Identity Solutions

Target Audience

IT Support Staff, IT Consultants, Key Business Users, IT Developers

Course Abstract

This course gives you an overview of the concepts within the IT Infrastructure Library® Best Practices and also introduces you to the key ITIL® processes. The course also explains how the ITIL® processes integrate to provide smooth functioning of organizations and ensure high-quality services to their customers.

At the end of this course, you will be able to:

• Identify the need for IT Service Management in your organization
• Recall the major processes as covered in the ITIL® Best Practices
• Recognize the benefits of ITIL® and ITSM for an organization
• Identify the ways in which ITIL® can be applied within your organizaton
• Define the role/purpose of each of the key ITIL® processes

Course Organization Logistics

1. Computer (Pentium IV, Internet Explorer 5.x, Cookies enabled, Macromedia Flash Player 6.0, Speakers or a headset, 1024X768 pixel resolution)
2. Broadband Internet connection
3. Course/Student Material
4. ITIL® Key Definitions

ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office, and is used here by BMC Software, Inc. under licence from and with the permission of OGC.
IT Infrastructure Library® is a Registered Trade Mark of the Office of Government Commerce and is used here by BMC Software, Inc. under licence from and with the permission of OGC.

Required Knowledge

None  

Prerequisite Courses

None