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ITIL Awareness (WBT)

Course Type: Web Based Training
Course Duration:  2 Hour(s)
Course Accessibility:  30 Day(s)
Course Provider: BMC Software
Price (excluding GST) : AUD94.00
Online Price : AUD89.30   ( Save: 5.00%)


Target Audience

All Users - This course is designed for ALL users.

Course Objectives

  • Identify the various ITIL® processes that can be implemented in an organization
  • Identify the need for IT Service Management in your organization
  • Recall the major processes as covered in the ITIL® Best Practices
  • Recognize the benefits of ITIL® and ITSM for an organization
  • Identify the ways in which ITIL® can be applied within your organizaton

Required Knowledge

None

Prerequisite Courses

None

Estimated Completion Time

2 Hours