Identity Solutions

Target Audience

 New Users - This course is an introductory course designed to teach basic concepts and familiarize the student with the functionality of the product.
 

Course Abstract

ITIL® Implementation success depends upon a firm understanding of the ITIL® Framework best practices methodology. This webcast is designed to introduce the basic concepts of ITIL® and ITSM for the successful implementation of ITIL® management projects. This presentation discusses the fundamentals of the ITIL® processes and the Service Desk function, focusing on the core components of ITIL®: Service Management, Service Delivery, and Service Support. Other ITIL® processes are discussed at a high level.

Course Objectives
• Define basic ITIL® concepts.
• Describe the purpose of ITIL®.
• Define Service Management.
• Understand ITIL® adoption related to ITIL® management projects in your organization.
• Explain how BMC's Business Service Management strategy relates to ITIL®.
ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office, and is used here by BMC Software, Inc. under licence from and with the permission of OGC.
 

Required Knowledge

None
 

Prerequisite Courses

None