Identity Solutions

Target Audience

This online course is designed for anyone who wants an introduction to Version 3 of the IT Infrastructure Library® (ITIL®).

Course Abstract

This three-hour course introduces the V3 IT Infrastructure Library (ITIL) and its proven processes for successfully managing IT infrastructures. Participants gain awareness of ITIL V3 methodologies, concepts, and terminology and become conversant in the business value of ITIL V3.

Course Objectives

• Introduce the IT Infrastructure Library (ITIL)
• Identify ITIL methodologies and basic concepts
• Identify ITIL terminology
• Define IT Service Management (ITSM)
• Identify the Service Lifecycle
• Identify the purpose of each phase in a lifecycle and corresponding ITIL processes
• Define the next steps toward increasing ITIL knowledge

ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office, and is used here by BMC Software, Inc. under licence from and with the permission of OGC.
IT Infrastructure Library® is a Registered Trade Mark of the Office of Government Commerce and is used here by BMC Software, Inc. under licence from and with the permission of OGC.

Required Knowledge

None  

Prerequisite Courses

None