Identity Solutions Australia Pty Ltd

TARGET AUDIENCE

This course is designed for advanced Service Desk Express users and application administrators who are familiar with basic application functionality of the product and are ready to delve into advanced features and configuration of the application.

COURSE ABSTRACT

During the course we will cover:
·    Components and architecture of BMC Service Desk Express
·    Business Processes Automation using the Business Rules Wizard
·    Advanced business processes automation using the Business Rules Manager
·    Configuring the user interface (Forms, Navigator Bars, Popups and Print Previews
·    Configure data entry validation rules using Client Side Business Rules
·    Configure form transformation and data filtering using Client Side Business Rules
·    Using the Service Level Management module
·    Using Asset Management module
·    CMDB, Configuration Items and their relationships
·    Configuring Preventative Maintenance procedures
·    Create and maintain surveys using the Surveyor module
·    Configure and customise the Self-Service portal
·    Database Administration /Database Schema Customisation
·    Use and configuration of the Integration Engine
·    SDE Integration with external data sources

REQUIRED KNOWLEDGE

Basic Knowledge of Service Desk Express

PREREQUISITE COURSES

None