Identity Solutions

Target Audience

This course is designed for IT professionals, managers, and executives with the desire to successfully implement ITIL® and obtain ITIL® Version 3 Foundation Certification.

Course Abstract

This course introduces the IT Infrastructure Library® (ITIL®) and the concept of IT Service Management (ITSM). It outlines the processes required to deliver, measure, and improve IT services. This course also provides a comprehensive look at the concepts and terminology necessary for Foundation level understanding of ITIL® V3.
To facilitate participant comprehension, this course includes the popular Airport Simulation - BSM International. This simulation offers an exciting, practical demonstration of the effectiveness of the ITIL concepts.

Note: The Instructor-led Online (ILO) version of this course does not include the Airport Simulation.
Standard instructor-led courses include the optional ITIL Version 3 Foundation Certification exam, which is administered on the final day.

Course Objectives

• Identify the purpose and foundation of ITIL®.
• Identify the best practices documented in ITIL® V3.
• Identify the implications of implementing one or more ITIL® best practices.
• Define new terminology in ITIL® V3.
• Identify the concepts underlying IT Service Management.
• Define the roles, processes, and components within key areas of IT Service Management.
• Define Service Strategy concepts.
• Define Service Design concepts.
• Define Service Operations concepts.
• Define Service Transition concepts.
• Define Continual Service Improvement concepts.
• Increase participant’s capacity to pass the ITIL® V3 Foundation Certification exam.

ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office, and is used here by BMC Software, Inc. under license from and with the permission of OGC.
IT Infrastructure Library® is a Registered Trade Mark of the Office of Government Commerce and is used here by BMC Software, Inc. under licence from and with the permission of OGC.

Required Knowledge

None  

Prerequisite Courses

None