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Category: IT Process Management

This categroy includes all courses that fit within ITIL, CobiT, BS15000/20000, & Project Management families that provide process management skills

This category contains the following courses :

Results 1 - 12 of 12

An Introduction to ITIL Foundation (WBT)

Price (excluding GST) :	AUD56.00
Online Price :	AUD53.20 ( Save: 5.00%)

ITIL Implementation success depends upon a firm understanding of the ITIL Framework best practices methodology. This webcast is designed to introduce the basic concepts of ITIL and ITSM for the successful implementation of ITIL management projects

ITIL for Help Desk Agents (WBT)

Price (excluding GST) :	AUD304.00
Online Price :	AUD288.80 ( Save: 5.00%)

This course is specially designed for help-desk agents and first-level support staff with focus on the Service Desk function, Incident Management, Change Management, Configuration Management and Problem Management processes.

ITIL Awareness (WBT)

Price (excluding GST) :	AUD94.00
Online Price :	AUD89.30 ( Save: 5.00%)

The ITIL Awareness course is perfectly suited for Managers and non-core IT people who need an overview of IT Service Management and the role of ITIL within the service management domain.

ITIL Extended Awareness (WBT)

Price (excluding GST) :	AUD188.00
Online Price :	AUD178.60 ( Save: 5.00%)

In addition to introducing ITIL and ITSM, this course gives an introduction to each of the ITIL processes. The extended awareness course provides you with an overview of the concepts within the ITIL Best Practices and also introduces the principles.

ITIL Foundation - 2 Day Course

Price : Price on Reguest

ITIL Foundation Training introduces the concept of IT Service Management (ITSM) and a framework for identifying and interrelating the various processes involved to deliver, measure and improve IT services to the user communities...

ITIL Foundation Exam Preparation Guide (WBT)

Price (excluding GST) :	AUD94.00
Online Price :	AUD89.30 ( Save: 5.00%)

This ultimate exam preparation tool offers you a content refresher tool, a practice question section with diagnostic feedback and a 1-hour simulated exam...

ITIL V3 Service Manager Bridging Course

Price : Price on Reguest

This course is for individuals who already hold a Manager’s Certificate in IT Service Management for ITIL V1 or V2, and who want to obtain the ITIL Expert certification. Individuals certified in previous versions of ITIL at the Practitioner level...

ITIL V3: Awareness (WBT)

Price : Price on Reguest

This three-hour course introduces the V3 IT Infrastructure Library (ITIL) and its proven processes for successfully managing IT infrastructures...

ITIL V3: Foundation (WBT)

Price : Price on Reguest

This course introduces learners to the Lifecycle of managing IT Services to deliver to business expectations. It offers concrete foundation knowledge of the core disciplines of ITIL V3...

ITIL V3: Foundation Upgrade

Price (excluding GST) :	AUD650.00
Online Price :	AUD617.50 ( Save: 5.00%)

This course provides you with an understanding of the differences between ITIL version 2 and ITIL version 3.

ITIL V3: Foundation Upgrade (WBT)

Price (excluding GST) :	AUD380.00
Online Price :	AUD361.00 ( Save: 5.00%)

This course highlights the new topics in ITIL Version 3, discusses the main differences from ITIL V2, and prepares participants to take the ITIL V3 Foundation Bridge Certificate examination...

ITIL Version 3: Foundation and Examination

Price (excluding GST) :	AUD1,950.00
Online Price :	AUD1,852.50 ( Save: 5.00%)

This course is designed for IT professionals, managers, and executives with the desire to successfully implement ITIL and obtain ITIL Version 3 Foundation Certification.

Results 1 - 12 of 12