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Category: Service Desk Express
BMC Service Desk Express Suite is designed to meet business requirements, automate service desk processes, and lower cost of support operations.
This customisable, service management solution combines best-in-class help desk software with core ITIL® best practices. This suite provides a powerful workflow solution that delivers superior service and reduces operational expenses with reporting that provides the data you need to make informed business decisions.
This course is intermediate in complexity and is designed for system administrators, group administrators and implementation staff. It is not suitable for day-to-day staff users of the application.
This course is designed for system administrators who are familiar with basic system administration functionality of Service Desk Express and are ready to delve into advanced features and configuration of the application.
This course is an introductory course designed to teach basic concepts and familiarise system users with the functionality and day-to-day use of the Service Desk Express application.
